Privacy policy

Fluvin ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our Website, mobile applications, onboard media, blogs, phone, in-person interactions, social media accounts, or our other online or interactive portals or services, whether accessed via computer, mobile device, or other technology operated by us from time to time which include a link to this Policy. This Policy does not apply to any of our websites, mobile apps, or services that have a separate privacy policy or notice.

Your personal and how we use it

We collect, use, and store your personal information to ensure that we can provide you with our services and offer a personalized experience. We will keep your personal information confidential and only collect, use, and store it in accordance with this Privacy Policy.

Collection of your personal information

We collect different types of personal information, both online and offline, including:

• Browsing as a guest: If you visit our website without registering, we do not collect personal information. However, we may collect non-identifiable technical data such as IP addresses, browser types, and referrer information to improve our services.
• Registering an account: If you register with us, we may collect your name, email address, billing and shipping address, phone number, and other relevant details. This allows us to provide customer service, process orders, and send marketing communications.
• Purchasing products: To place an order, you must provide payment information. Your payment details are processed securely and are not stored by us.
• Interactions with customer service: If you contact us for support, we may collect information related to your inquiries, complaints, or feedback.
• Third-party tracking: When you visit our website, third-party service providers (such as advertisers and analytics companies) may collect data about your usage for analytics and marketing purposes.

Use of your personal information

• We use the collected information to:
• Provide our products and services to you.
• Respond to inquiries and provide customer support.
• Process transactions and prevent fraudulent activities.
• Conduct market research and improve our offerings.
• Send you promotional materials (if you have opted in).
• Comply with legal obligations and protect our rights.

Opt-out Policy

You may opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails. To opt out of receiving other promotional communications, contact us at hey@fluvin.com.

Children under the age of 13

Our website and services are not intended for children under 13, and we do not knowingly collect data from them. If we learn that we have collected such information without parental consent, we will delete it.

Information we disclose to others

We may share personal data with:

• Service providers for payment processing, shipping, and customer service.
• Advertising and analytics partners to improve our marketing.
• Legal authorities if required by law or to protect our rights.
• Business partners in case of a merger or acquisition.

Cookies and tracking technologies

We use cookies and similar technologies to improve website functionality and analyze traffic. You can manage cookie preferences through your browser settings.

Your privacy rights

Depending on your location, you may have rights regarding access, correction, or deletion of your personal data. Contact us at hey@fluvin.com to exercise these rights.

Security measures

We implement appropriate security measures to protect personal data. However, no system is completely secure, so we encourage you to take precautions when sharing personal information online.

Retention of personal information

We retain your information only as long as necessary for business purposes or legal compliance.

Updates to this policy

We may update this Policy periodically. Changes will be posted on our website, and your continued use of our services means you accept the changes.

Contact us

For any questions regarding this Policy, please contact us at hey@fluvin.com.